![]() There are two types of chatbots: rule-based chatbots and AI-based chatbots. These basic chatbots are often limited to specific tasks such as booking flights, ordering food, or shopping online. The most common type of chatbot is one that answers questions and performs simple tasks by understanding the conversation's words, phrases, and context. What is a Chatbot?Ī chatbot is a computer program that emulates human conversations with users through artificial intelligence (AI). However, with the many different conversational technologies available in the market, they must understand how each of them works and their impact in reality. With the chatbot market expected to grow to up to $9.4 billion by 2024, it’s clear that businesses are investing heavily in this technology-and that won’t change in the near future. ![]() At the same time, conversational AI relies on more advanced natural language processing methods to interpret user requests more accurately. Chatbots use basic rules and pre-existing scripts to respond to questions and commands. Simply put, chatbots are computer programs that mimic human conversations, whereas conversational AI is the technology that powers it and makes it more "human." The key difference is in the level of complexity involved. In this article, we'll explain the features of each technology, how they work and how they can be used together to give your business a competitive edge over other companies. While they may seem to solve the same problem, i.e., creating a conversational experience without the presence of a human agent, there are several distinct differences between them. As chatbots offer conversational experiences, they're often confused with the terms "Conversational AI," and "Conversational AI chatbots." They're popular due to their ability to provide 24x7 customer service and ensure that customers can access support whenever they need it. You can find them on almost every website these days, which can be backed by the fact that 80% of customers have interacted with a chatbot previously. ![]() Conversational AI: What's the difference?Ĭhatbots have become commonplace in the business world. ![]()
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